iMomentum

Effective Date: June 1, 2025

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we are here to help. Please read our Returns and Refunds Policy carefully.

Return Period

You have 14 days from the date of delivery to initiate a return for a refund or exchange.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1) The item must be unused and in the same condition that you received it.
2) The item must be in its original packaging, including all tags, labels, and accessories.
3) A receipt or proof of purchase must be provided.

How to Initiate a Return

To initiate a return, please follow these steps:

1) Contact our customer service team here to request a return authorization.
2) Provide your order number and the reason for the return.
3) Once your return is authorized, you will receive instructions on how to return your item.

Return Shipping

You will be responsible for paying the return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure that your return is received.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide instructions for returning the item and will cover the return shipping costs.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us here

Thank you for shopping with us! We appreciate your business and are here to assist you with any concerns.